Informativa sulle spedizioni

Shipping Policy

Thank you for shopping at VIORVELLA.

Order Processing

Orders are processed after payment confirmation. Processing times may vary depending on product availability, order volume and quality checks.

Estimated processing time: 1–5 business days.

During busy periods, product launches or holidays, processing may take longer.

Shipping Times

Estimated delivery times vary depending on the destination country and shipping method.

Estimated delivery time:

- Europe: 7–15 business days
- United Kingdom: 7–15 business days
- United States: 7–18 business days
- Rest of the world: 10–25 business days

These are estimated delivery times and are not guaranteed.

Shipping Delays

VIORVELLA is not responsible for delays caused by customs, courier issues, incorrect addresses, holidays, weather conditions or circumstances outside our control.

Tracking

Once your order has been shipped, you may receive a tracking number by email.

Tracking updates can take several days to appear after shipment.

Customs, Duties and Taxes

Depending on your country, your order may be subject to import duties, taxes or customs fees.

These charges are the responsibility of the customer and are not included in the product price unless clearly stated at checkout.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

VIORVELLA is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your address, contact us immediately at [EMAIL]. We can only make changes before the order is fulfilled.

Lost or Missing Packages

If your package is marked as delivered but you have not received it, please check with your local carrier, neighbours or building reception.

If you still cannot locate the package, contact us at [EMAIL] and we will do our best to help.

Contact

For shipping questions, contact us at:

viorvella.support@gmail.com